FAQs

How long does shipping take?

1

Orders are typically processed within 1 business day before shipping. Delivery times vary depending on your location. Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

For full details, please see our Shipping Policy and Terms & Conditions.

Do you ship internationally?

2

At this time, we ship within the United States only. If international shipping becomes available in the future, we’ll update our website and policies accordingly.

What if my order arrives damaged?

3

If an online order arrives damaged or defective, please contact us within the timeframe listed in our policy and include photos of the item and packaging so we can help resolve the issue. For in-person purchases, customers are encouraged to inspect items at the time of purchase. If a defect is discovered, please notify us as soon as reasonably possible.

For full details, please see our Returns & Exchanges Policy and Terms & Conditions.

What is your return policy?

4

We accept returns for eligible items purchased online if they are unused, unwound, and in original condition. Return requests must be made within the timeframe outlined in our policy. All purchases made at pop-up events, short-term markets, and other temporary in-person locations are final sale, except in cases of damage or defects.

For full details, please see our Returns & Exchanges Policy.

Can I exchange an item?

5

Exchanges are available for eligible online purchases, subject to product availability. Exchanges are not offered for in-person purchases made at pop-ups or short-term markets.

For full details, please see our Returns & Exchanges Policy.

How can I contact you?

6

You can reach us anytime via our email: support@thecovenantworkshop.com.